Issued in terms of Section 129(1) of the National Credit Act
Date:
To:
Account:
What are your options?
Pay or arrange arrears
If affordable
Dispute the amount
If incorrect
Debt Counsellor
If debt is unaffordable
Do not ignore it: the 10 business-day window matters.
Prepare for a conversation about the notice
Have the full notice available, including the creditor name, account number and the date you received it. If you have received later letters, a summons or court papers, include those too. They help the adviser understand the current stage of the account.
Check the amount against your statements and gather records of payments or disputes.
Write down your income, essential expenses and other repayments.
Ask what response is needed, who should receive it and which deadline applies.
Keep copies of documents and any written agreement about the next step.
Sending a callback request does not itself respond to a legal notice. If a deadline is close, seek help promptly and make sure the notice is assessed.